Detalle de un ticket con sus comentarios
curl --request GET \
--url https://api.ugps.io/api/support/tickets/{ticketId} \
--header 'Authorization: Bearer <token>'import requests
url = "https://api.ugps.io/api/support/tickets/{ticketId}"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.ugps.io/api/support/tickets/{ticketId}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.ugps.io/api/support/tickets/{ticketId}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.ugps.io/api/support/tickets/{ticketId}"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.ugps.io/api/support/tickets/{ticketId}")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.ugps.io/api/support/tickets/{ticketId}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"stale": true,
"ticket": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"title": "El equipo del camión 12 no reporta",
"status": {
"id": 1,
"name": "Abierto"
},
"category": "technical",
"authorName": "<string>",
"commentsCount": 123,
"createdAt": "2023-11-07T05:31:56Z",
"updatedAt": "2023-11-07T05:31:56Z",
"closedAt": "2023-11-07T05:31:56Z",
"description": "<string>",
"comments": [
{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"ticketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"authorName": "<string>",
"authorRole": "client",
"content": "<string>",
"createdAt": "2023-11-07T05:31:56Z"
}
]
}
}{
"error": "El email es requerido"
}{
"error": "Token inválido o expirado"
}{
"error": "No tiene permisos para realizar esta acción"
}{
"status": "failed",
"code": "PORTAL_UNAVAILABLE",
"message": "Facturación y Soporte no están disponibles en este momento",
"requestId": "<string>"
}{
"status": "failed",
"code": "PORTAL_UNAVAILABLE",
"message": "Facturación y Soporte no están disponibles en este momento",
"requestId": "<string>"
}Soporte
Detalle de un ticket con sus comentarios
Comentarios en orden cronológico, sin notas internas del staff. Un ticket de otra
empresa responde 404 TICKET_NOT_FOUND. Requiere access_support.
GET
/
api
/
support
/
tickets
/
{ticketId}
Detalle de un ticket con sus comentarios
curl --request GET \
--url https://api.ugps.io/api/support/tickets/{ticketId} \
--header 'Authorization: Bearer <token>'import requests
url = "https://api.ugps.io/api/support/tickets/{ticketId}"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.ugps.io/api/support/tickets/{ticketId}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.ugps.io/api/support/tickets/{ticketId}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.ugps.io/api/support/tickets/{ticketId}"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.ugps.io/api/support/tickets/{ticketId}")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.ugps.io/api/support/tickets/{ticketId}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"stale": true,
"ticket": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"title": "El equipo del camión 12 no reporta",
"status": {
"id": 1,
"name": "Abierto"
},
"category": "technical",
"authorName": "<string>",
"commentsCount": 123,
"createdAt": "2023-11-07T05:31:56Z",
"updatedAt": "2023-11-07T05:31:56Z",
"closedAt": "2023-11-07T05:31:56Z",
"description": "<string>",
"comments": [
{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"ticketId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"authorName": "<string>",
"authorRole": "client",
"content": "<string>",
"createdAt": "2023-11-07T05:31:56Z"
}
]
}
}{
"error": "El email es requerido"
}{
"error": "Token inválido o expirado"
}{
"error": "No tiene permisos para realizar esta acción"
}{
"status": "failed",
"code": "PORTAL_UNAVAILABLE",
"message": "Facturación y Soporte no están disponibles en este momento",
"requestId": "<string>"
}{
"status": "failed",
"code": "PORTAL_UNAVAILABLE",
"message": "Facturación y Soporte no están disponibles en este momento",
"requestId": "<string>"
}Authorizations
bearerAuthcookieAuth
Token de sesión Better Auth o API token (atk_...) en el header Authorization: Bearer <token>. Los JWT legacy ya no son válidos.