Tickets de soporte de la empresa

curl --request GET \
  --url https://api.ugps.io/api/support/tickets \
  --header 'Authorization: Bearer <token>'

const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://api.ugps.io/api/support/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.ugps.io/api/support/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.ugps.io/api/support/tickets"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://api.ugps.io/api/support/tickets")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body

{
  "enabled": true,
  "stale": true,
  "page": 123,
  "pageSize": 123,
  "total": 123,
  "items": [
    {
      "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "title": "El equipo del camión 12 no reporta",
      "status": {
        "id": 1,
        "name": "Abierto"
      },
      "category": "technical",
      "authorName": "<string>",
      "commentsCount": 123,
      "createdAt": "2023-11-07T05:31:56Z",
      "updatedAt": "2023-11-07T05:31:56Z",
      "closedAt": "2023-11-07T05:31:56Z"
    }
  ]
}

{
  "error": "El email es requerido"
}

{
  "error": "Token inválido o expirado"
}

{
  "error": "No tiene permisos para realizar esta acción"
}

{
  "status": "failed",
  "code": "PORTAL_UNAVAILABLE",
  "message": "Facturación y Soporte no están disponibles en este momento",
  "requestId": "<string>"
}

GET

api

support

tickets

Tickets de soporte de la empresa

curl --request GET \
  --url https://api.ugps.io/api/support/tickets \
  --header 'Authorization: Bearer <token>'

const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://api.ugps.io/api/support/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.ugps.io/api/support/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.ugps.io/api/support/tickets"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

require 'uri'
require 'net/http'

url = URI("https://api.ugps.io/api/support/tickets")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body

{
  "enabled": true,
  "stale": true,
  "page": 123,
  "pageSize": 123,
  "total": 123,
  "items": [
    {
      "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "title": "El equipo del camión 12 no reporta",
      "status": {
        "id": 1,
        "name": "Abierto"
      },
      "category": "technical",
      "authorName": "<string>",
      "commentsCount": 123,
      "createdAt": "2023-11-07T05:31:56Z",
      "updatedAt": "2023-11-07T05:31:56Z",
      "closedAt": "2023-11-07T05:31:56Z"
    }
  ]
}

{
  "error": "El email es requerido"
}

{
  "error": "Token inválido o expirado"
}

{
  "error": "No tiene permisos para realizar esta acción"
}

{
  "status": "failed",
  "code": "PORTAL_UNAVAILABLE",
  "message": "Facturación y Soporte no están disponibles en este momento",
  "requestId": "<string>"
}

Authorizations

Authorization

string

header

required

Token de sesión Better Auth o API token (atk_...) en el header Authorization: Bearer <token>. Los JWT legacy ya no son válidos.

Query Parameters

page

integer

default:1

Required range: x >= 1

pageSize

integer

default:20

Required range: 1 <= x <= 100

Response

Tickets de la empresa

enabled

boolean

required

false = portal apagado o empresa sin vínculo comercial («aún no habilitado»); la lista viene vacía y no es un error

stale

boolean

required

true = Raúl no respondió y se devolvió la última lectura correcta (hasta 60 s)

page

integer

required

pageSize

integer

required

total

integer

required

items

object[]

required

Show child attributes